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At The Light Street, we understand that occasionally, circumstances may lead to a desire to return a product. However, please note that we adhere to specific guidelines regarding returns. We regret to inform you that we do not accept returns for the following reasons:

  1. Change of mind or personal preferences.
  2. Accidental orders.
  3. Incompatibility issues.
  4. Customized or personalized items.

Refunds Policy:

We are committed to providing our customers with satisfactory resolutions in the event of mismatched or damaged products. Refunds are available under the following conditions:

  1. To initiate a refund, customers must submit a verifiable unboxing video within 24 hours of receiving the product.
  2. The unboxing video should clearly exhibit the product's condition, emphasizing any visible damage or discrepancies.
  3. Customers are required to send the unboxing video to support@thelightstreet.in for our team to review.

Refund Process:

  1. Upon receipt of the unboxing video, our support team meticulously reviews the footage to verify the reported issues.
  2. If the claim is validated, we proceed with the refund process.
  3. Refunds are issued via the original payment method used during the purchase.
  4. Please allow up to 5 business days for the refunded amount to reflect in your account.

Replacements Policy:

In cases involving damaged or mismatched products, we offer the option of replacements. The procedure for requesting a replacement is the same as asking for a refund.

Conditions for Refund/Replacement:

  1. The submission of an unboxing video is a mandatory requirement for all refund or replacement claims.
  2. Claims must be lodged within 24 hours of the product's delivery.
  3. Claims submitted without the requisite unboxing video will not be entertained.

Order cancellation:

For order cancellations, a cancellation charge of ₹100 will be applied to all online orders choosing the standard online payment method.

Please allow 5-6 working days for the refunded amount to be credited back to the payment source.