Shipping Methods: We offer standard and expedited shipping options for domestic and international orders. Shipping costs and delivery times vary depending on the selected shipping method and destination.
Delivery Time: Estimated delivery times are provided for each shipping method during the checkout process. Actual delivery times may vary depending on factors such as product availability, shipping destination, and carrier delays.
Tracking: Tracking information will be provided for all shipped orders to enable customers to monitor the status of their delivery. Customers will receive an email notification with tracking details once their order has been shipped.
Shipping Costs: Shipping costs are calculated based on the selected shipping method, package weight, and destination address. Shipping costs will be clearly displayed during the checkout process.
International Shipping: Additional fees, taxes, and customs duties may apply to international orders, which are the responsibility of the customer. Please note that customs clearance procedures may cause delays beyond our original delivery estimates.
Delivery Issues: In the event of delivery issues such as lost or damaged packages, customers should contact THE LIGHT STREET as soon as possible for assistance. We will work with the carrier to resolve the issue and ensure that the customer receives their order in a timely manner.